Refund policy

We hope you love your Futurist Beauty purchase, but if you change your mind, we’re here to help.

Returns

You have 60 days from your purchase date to request a return. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it. Please keep your receipt or proof of purchase.

How to Return

  1. Email us at hello@futuristbeauty.com to start your return.
  2. Wait for our confirmation and return instructions.
  3. Send your item to:
    Futurist Beauty
    105/1 Boomerang Place, Woolloomooloo, NSW 2011

Please note:

  • Return shipping costs are your responsibility and are non-refundable.
  • If your return is approved, the cost of return shipping will be deducted from your refund.
  • We recommend using a trackable service or purchasing shipping insurance for valuable items.
  • Items sent back without requesting a return first will not be accepted.

Damaged or Incorrect Items

If your order is faulty, damaged, or incorrect, contact us right away so we can make it right.

Non-Returnable Items

  • Sale items
  • Gift cards
  • Exchanges

The quickest way to get what you want is to return your item and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved. Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may take additional time to process.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at hhello@futuristbeauty.com.